Privacy Policy

Last updated: 26 June 2026

1. Who we are

Little Blue Sky Ltd is responsible for the personal information collected through this website and in connection with enquiries and bookings.

In this policy, “we”, “us” and “our” refer to Little Blue Sky Ltd.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and billing address.

• Your requested booking dates and number of guests.

• The names or relevant details of additional guests where required.

• The proposed delivery address and postcode.

• Information about the campsite, venue, driveway or private land where Esther will be positioned.

• Photographs, videos, measurements and access information supplied to help us assess the delivery location.

• Details of any pets included in the booking.

• Your booking history and correspondence with us.

• Payment status, transaction references, refunds and security-deposit information.

• Details of damage, complaints, accidents or insurance claims.

• Technical information generated when you use our website, such as your IP address, browser type, device information and cookie preferences.

• Marketing preferences where you choose to receive updates from us.

Where payment is processed through a third-party payment provider, we do not normally receive or retain your complete payment-card details.

Please do not provide sensitive personal information unless it is genuinely necessary for us to assist with your booking.

3. Information about other guests

The person making the booking may provide information about other members of their group.

By providing another person’s information, you confirm that you have their permission to do so and that you will make this Privacy Policy available to them.

Bookings must be made by an adult. We do not knowingly collect personal information directly from children.

4. How we use your information

We may use your information to:

• Respond to enquiries.

• Check availability and prepare quotations.

• Assess whether a proposed delivery location is suitable.

• Create, confirm and manage bookings.

• Process payments, security deposits and refunds.

• Deliver, position, set up and collect Esther.

• Communicate with you before, during and after your stay.

• Coordinate with our delivery driver, campsites, venues and landowners.

• Manage approved pets and booking extras.

• Respond to faults, emergencies, complaints or damage.

• Maintain accounting, tax, insurance and legal records.

• Prevent fraud, protect Esther and enforce our booking terms.

• Improve our website and services.

• Send marketing messages where you have chosen to receive them.

5. Our lawful bases

We rely on one or more of the following lawful bases:

Contract: where the information is needed to respond to a booking request, provide a quotation, manage a confirmed booking or deliver the services you have requested.

Legal obligation: where we must retain or disclose information to comply with tax, accounting, regulatory or other legal requirements.

Legitimate interests: where reasonably necessary to operate and protect our business, assess delivery safety, prevent fraud, recover unpaid amounts, manage complaints and improve our services. We will consider your rights and interests before relying on this basis.

Consent: where you choose to receive marketing communications or agree to non-essential cookies. You may withdraw your consent at any time.

6. Who we share information with

Where necessary, we may share relevant information with:

• Our delivery driver and other contractors.

• Campsites, venues, event organisers and landowners.

• Website-hosting, email, booking and IT service providers.

• Banks and payment providers.

• Insurers and claims handlers.

• Accountants, solicitors and other professional advisers.

• Repair, cleaning or recovery providers.

• Government departments, regulators, courts or law-enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent personal information to other organisations.

7. International transfers

Some of our website, email, payment or technology providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal protection or safeguard is in place.

8. How long we keep information

We keep personal information only for as long as reasonably necessary.

Our usual retention periods are:

• Booking, payment and accounting records: up to six years from the end of the relevant company financial year.

• Enquiries that do not result in a booking: normally up to 12 months.

• Access photographs, videos and measurements: normally deleted within 30 days after collection.

• Damage, complaint, insurance or legal records: retained until the matter has been resolved and for any additional period reasonably required.

• Marketing information: retained until you unsubscribe or ask us to delete it.

Information may be kept for longer where required by law or where it is needed in connection with a complaint, dispute, insurance claim or legal proceedings.

9. Cookies

Our website may use cookies and similar technologies.

Essential cookies may be used where necessary for the website to operate, maintain security, remember your selections or process an enquiry or booking.

Analytics, advertising and other non-essential cookies will only be used where the appropriate consent has been obtained.

You can manage your preferences through the website’s cookie settings. Disabling some cookies may affect how certain website features operate.

10. Marketing

We will only send marketing emails or messages where we have an appropriate lawful basis to do so.

You can unsubscribe at any time by:

• Using the unsubscribe option included in the message; or

• Emailing littleblueskyuk@gmail.com.

Unsubscribing from marketing will not prevent us from sending necessary messages about an enquiry or booking.

11. How we protect your information

We take reasonable organisational and technical steps to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

Access is limited to people and service providers who reasonably require the information to perform their role.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information.

• Ask us to restrict how your information is used.

• Object to certain uses of your information.

• Request the transfer of information you provided to us.

• Withdraw consent where we rely on consent.

• Object to direct marketing at any time.

Some rights are subject to legal conditions and exceptions. For example, we may need to retain certain booking and transaction records to meet our legal obligations.

To exercise your rights, contact littleblueskyuk@gmail.com.

We may ask for information to confirm your identity before dealing with a request.

13. Automated decision-making

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.

14. Complaints

Please contact us first if you have concerns about how your information has been handled:

Email: littleblueskyuk@gmail.com

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

15. Changes to this policy

We may update this Privacy Policy where our services, suppliers or legal obligations change.

The latest version will be published on this website with its updated date.